We hire and retain the best people. Better educated and more experienced people learn faster. Selecting the best candidates and offering them above market pay and benefits ensures low employee attrition. We focus on higher productivity and a high quality of work for the long haul rather than the lowest possible cost.
We generally employ licensed registered nurses for most positions. In our experience they tend to have great empathy and want to help patients and their caregivers. We have also found that the level of professionalism from these RN’s is greatly appreciated by our Physicians and referral sources. We believe in cross training as we build out teams. Cross training helps to provide seamless coverage for your business as well as reduces employee attrition.
We provide the required systems to seamlessly and securely connect you to your U.S. IT platform and your phone system. This includes third party cloud based systems. This means that none of your patient data is moved to the Philippines, remaining securely on your servers.
Staff leasing is not outsourcing! Unlike outsourcing, your Healthscope Team will be dedicated to you. This dedicated team means your employees will know your company's unique policies and procedures. More importantly, this allows the employees to build patient and referral relationships exactly like your U.S. based employees.
Also, unlike outsourcing you are in direct control of your team. This means your team is meeting your job-related expectations and metrics, not ours. You train the employees and your managers distribute tasks and manage productivity and quality. We handle all of the HR related tasks and initial basic trainings (such as HIPAA & HITECH) and other HR matters in conjunction with your management, but ultimately allowing your managers to focus on what matters the most to you: delivering high quality service to your patients.
All employees are provided comprehensive HIPAA and HITECH training as part of the onboarding process and retrained annually. While we are the legal employer, these are your staff (exactly the same as if you hired a temp in the U.S.). They are under your direct control. You are not outsourcing a service offshore. HIPAA/HITECH compliance is strictly observed and controlled including the following:
Staff leasing and outsourcing services can be delivered onshore or offshore, although for many tasks it is increasingly more common for vendors to provide offshored services in order to deliver cost savings from labor arbitrage to the onshore client.
Staff leasing is no different than hiring a temp in the U.S. except our offer is based on a contractual term that guarantees you the stability you expect (rolling contracts with a six or 12-month termination clause).
The major difference in our offer against typical outsourcing is:
GROWING BPO WORKFORCE
SERVING U.S. COMPANIES
YEARLY NURSING GRADUATES
LABOR COST SAVINGS
Working from the Philippines offers our customers many benefits:
There is really only one. The minimum team size we work with for each client is 20 people. This doesn’t mean you need to hire all of your planned team when we begin the project. If your need is for 20 people, then we recommend you start with a pilot around your biggest pain point of five or more people and then build out. If your need is for 100 people, start with a 20-person pilot and build out from there and then layer in local management (team leads/supervisors) as your offshore workforce grows. Before you know it, your offshore office will be largely self-managing.
Established, documented processes are essential for effective training and quality of work outputs. If this is an area where you have challenges, we can share our documentation for process flow and individual work instructions similar to your needs. This will give you a template for writing your process(es) so you don’t have to start from a blank page!
It takes time to transfer skills and build a new team to the productivity and quality you expect. Planning is essential. Again, our founders have the experience doing this in the real world and our CEO is available to you to provide consulting advice at each step of the way (at no further cost) to ensure you successfully accomplish your goals.
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