Open Roles

Inside Sales Representative

Patient Services Representative

Position Summary and Scope:

The Inside Sales Representative is responsible for driving growth through strategic provider relationship development. The role is instrumental in expanding our network by connecting healthcare providers with Dr. Stern and medical leadership at BlueSleep.

Key Duties and Responsibilities:

Provider Outreach

Contact current referring providers to BlueSleep via phone, email, and LinkedIn to set up meetings with BlueSleep medical leadership.
Contact prospective providers, already identified on LinkedIn as potential sales targets, and set up meetings with BlueSleep medical leadership.
Contact the providers of patients who have not sent BlueSleep a formal referral to set up meetings with BlueSleep medical leadership.
Maintain accurate sales forecasts and activity reports.
Track and report on all sales activity.
Provide regular market intelligence updates to the sales management team

Documentation Collection

Collect and verify:

Referring Provider information

Coordination

Collaborate with:

Providers
Referral Coordinators

Follow-up Responsibilities

Monitor new referring providers.
Follow up with referral offices.

Credentials and Experience Required:

Must be at least Senior High School graduate or College level.
Preferably with prior experience in Intake or referral coordination role, service, healthcare support or call center operations.
Strong communication skills (verbal and written).
Basic knowledge of medical equipment and insurance processes is an advantage.
Proficiency in using phone systems, CRM tools and Microsoft Office applications
Experience in eClinicalWorks, Google Workspace, Vonage – preferred but not required.

PERFORMANCE EXPECTATIONS (KPIs):

Productivity

New Providers Added to HubSpot
Outbound Calls
Emails Sent
Biz Card Sent
Total IVs Faxed/Reviewed
Total Notes Reviewed/Faxed for OTHER VISIT TYPES
Total Faxes

Working Conditions

Office or remote work environment
Standard business hours with occasional overtime as needed
Fast-paced healthcare setting
Frequent interaction with patients and provider
Willing to work the night shift.

Success Factors

A successful Intake Representative consistently demonstrates:

Compassionate provider care
Strong attention to detail
Ownership and accountability
Excellent communication
Efficient workflow management
Team collaboration
Adaptability to changing priorities
Commitment to continuous improvement

Mental Requirements:

Ability to multitask and manage time effectively.
Strong problem-solving and decision-making skills.
Attention to detail and accuracy in documentation.
Capacity to work under pressure and meet deadlines.
Adaptability to changing processes and patient needs.

Emotional Requirements:

Work as part of the team maintaining a respectful and collegial work environment.
Self-motivated and self-disciplined.
Patient and maintain energy, display enthusiasm at work.
Maintains professional boundaries.

Physical Requirements:

Must be physically fit to perform job functions.
Ability to work long hours on the phone and computer.

Core Competencies / Required Skills:

Excellent verbal and written communication
Strong customer service skills
Medical terminology knowledge
Attention to detail
Time management
Multitasking ability
Organizational skills
Professional phone etiquette
Problem-solving skills

Benefits:

Comprehensive healthcare benefits package.
Professional development opportunities.
Holiday & Overtime Pay

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Questions? Contact careers@healthscopeservices.com